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Questions Concerning
Office Policy
Q:
How are my child’s appointments
scheduled?
A: Our office attempts to schedule appointments at your
convenience and when time is available. Preschool and
young children should be seen in the morning because
they are fresher, have more energy and are more
attentive. Elementary school children should be
scheduled in the morning for the same reasons. Dental
appointments are an excused school absence and we
provide excuse slips for your child.
Q:
What do I do in the event of an
emergency?
A: If a dental emergency occurs during our office hours,
do not hesitate to call our office immediately. We will
obtain the necessary information, speak with one of our
dentists and schedule an appointment that day if
appropriate. If it is after hours or during a week-end,
call our office as usual and you will be put through to
the Medical Answering Bureau who will notify our “on
call” doctor.
Q:
How do I pay for my child’s
appointment?
A: Payment for dental services is due at the time
treatment or cleaning is provided. We accept cash,
personal checks and most major credit cards. We also
offer
Care Credit, which is an interest-free payment plan
a Scheduling Coordinator would be happy to explain to
you.
Q:
What if I have dental insurance?
A: We obtain all the pertinent information regarding
your dental insurance before or on the day of your
child’s appointment. We then file claims with your
insurance company on your behalf. We will assist you in
estimating your portion of the fee for dental services;
however, we cannot guarantee what your insurance company
will pay on a claim. Please understand that filing your
claim is a courtesy our office provides to our parents,
it does not guarantee payment to us. Consequently, you
are ultimately responsible for payment of the balance or
insurance co-pay at the time of the appointment.
Q:
What if I need to cancel my
child’s dental appointment?
A:
Your child’s dental health should be a priority.
However, if you must cancel an appointment, we require a
48 hour notice. Please contact our office as soon as
possible to reschedule your child’s appointment.
If a parent of an established patient fails to give 48
hour notice, the appointment is considered “broken”. A
“broken” appointment or failure to show without a 48
hour notice puts undue stress on our schedule as well as
parents who need appointments in a timely manner. When a
first broken appointment occurs, you will be contacted
my mail reiterating our “Broken Appointment” Policy.
After a second broken appointment, your account will be
assessed $50 and must be paid before another appointment
will be made. After 3 consecutive broken appointments
within a 12 month period, we will no longer continue to
provide dental services for your child.
A
new patient who fails to show for his/her appointment
will not be rescheduled for a later date.
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